Frequently Asked Questions

Have a question about Clarks Village? Our FAQ section can help

What is outlet shopping?

The concept of outlet shopping was first conceived in the USA and is stereotypically situated in a mall-style development resembling a mock street, village square or quay-side. Its attractive shopping environment usually encompasses leisure facilities and an abundance of car parking for shoppers. The discounted content you find within each individual store consists of previous season’s stock, end-of-line products, quality seconds, cancelled orders, discontinued lines and returned merchandise, as well as specific outlet stock. Most of it is discounted at anything between 30% – 80% off high street prices.

What is your returns policy?

Any goods purchased at one of our outlet stores do not affect your consumer rights. Ensure you check each individual store’s own returns policy.

Where can I get further information on the stores?

We have a Stores page on the website where you can find out more about each individual store. Each dedicated brand page contains a telephone number and unit number so that you can contact them directly and locate their destination.

Where can I get a map of the centre?

View our online map. You can find each of the stores on the map and download the village map so that you can negotiate your way around the outlet quickly and easily. You can also pick up a site leaflet from numerous points throughout the village and get your bearings via the directory boards.

What does RRP stand for?

RRP stands for Recommended Retail Price. This is specified by manufacturers when they produce an item for sale.

When is late night shopping?

Thursday until 8pm.

Can I shop online?

Everything sells out so quickly at Clarks Village that there is simply very little new stock that we could make available online. Plus, shopping in front of your computer screen or via a mobile device simply isn’t the same as experiencing the unique outlet shopping experience that people love so much. Come and experience villagelife today.