Customer Services

Clarks Village is no ordinary designer shopping outlet.

Less than 20 minutes from the M5, you’ll find beautiful landscaped gardens, traditional paved walkways, a stylish restaurant terrace with indoor and outdoor dining, a choice of coffee shops and of course, an unrivalled selection of discount designer and high street stores offering up to 60% off, every day.

Car Parking

Clarks Village has 1,400 spaces including disabled spaces and 7 coach bays.

Gift Cards

A minimum of £10 can be added onto our gift cards which can be used in all Clarks Village stores. You can buy them from the Tourist Information Centre, or when closed, at the Centre Management Offices.

Customers who have bought cards can check their balance on line by clicking check your balance.

Baby Changing Facilities

Available in each of the convenience blocks located around the village. Clarks Village has been awarded the ‘Positive about Breastfeeding’ award by Public Health Somerset, in partnership with the NHS.

Dogs Welcome at Clarks Village

For the benefit of all our customers, guide dogs & hearing dogs are allowed in the village.

We also welcome well behaved dogs but please check with individual shops as to their policy on allowing dogs into the stores.

 

Lost Property

For any lost property enquiries, please contact a member of the Security Team at Clarks Village on 01458 840 064.

Late Night Shopping

Clarks Village is open for late night shopping every Thursday ‘til 8pm. Please check our opening hours page for Seasonal Opening Hours information.

Tourist Information Centre

For assistance during your visit or information about the surrounding area and other attractions in Somerset, the Tourist Information Centre is located in the centre of the village. Alternatively, telephone 01458 447384 or email info@streettic.co.uk.

Coach Driver Offers

Please click here for our coach driver offers.

Free Wifi

We have an upgraded Wi-Fi network available within the Village.

Cash Machines

Cash machines are situated within Clarks Village, located behind the Fiorelli store. There is no charge for this service.

Conveniences

These are situated next to The Grange entrance, next to Pasty Presto, next to Next Clearance and next to Monsoon.

Amazon Lockers

We have a set of Amazon Lockers available, located near the Next Outlet.

Shopmobility

Wheelchairs and powered scooters are available to hire from the Tourist Information Centre. The mobility equipment is easy to use and full instructions will be  provided.

Opening Times:
Every Day 10.00am – 5.00pm.
Telephone Booking Line: 01458  840064

Using the Service
To use the service you must be a member, so the first time you use us you will need to take a few minutes to complete a simple four step process:

1. Fill in membership form.
2. Provide two forms of identification which will need to show your address e.g. driving licence, utility bill, bank statement or a letter from a company/service provider.
3. Complete a safety check on the equipment; training and advice will be provided.
4. Sign the Terms and Conditions.

Hire Charges
We are pleased to provide this service free of charge and only request a £10 refundable deposit.

To pre-register for Shopmobility click here.

 

Kid's Attractions

We are near completion of our brand new, exciting children’s play park.  One of the UK’s leading play area specialists has helped to design and build this amazing adventure play area which includes climbing walls, talking slides, tree house/towers and much more.  The new play area will be suitable for younger and the more adventurous child and will no doubt prove to be a huge hit with our visitors.  Please keep an eye on our news-blog and social media platforms for the opening date!