Customer Services

Clarks Village is no ordinary designer shopping outlet.

Less than 20 minutes from the M5, you’ll find beautiful landscaped gardens, traditional paved walkways, a stylish restaurant terrace with indoor and outdoor dining, a choice of coffee shops and of course, an unrivalled selection of discount designer and high street stores offering up to 60% off, every day.

Car Parking

Clarks Village has 1,400 spaces including disabled spaces across three sites – Grange, Northside and Southleaze, with additional parking in the area (including Southside & Cranhill Road).

There are 7 coach parking bays which are located at the entrance to Soutleaze Car-Park.

Gift Cards

A minimum of £10 can be added onto our gift cards which can be used in all Clarks Village stores. You can buy them from the Tourist Information Centre, or when closed, at the Centre Management Offices.

Customers who have bought cards can check their balance on line by clicking check your balance.

Baby Changing Facilities

Available in each of the convenience blocks located around the village. Clarks Village has been awarded the ‘Positive about Breastfeeding’ award by Public Health Somerset, in partnership with the NHS.

Dogs Welcome at Clarks Village

We are pleased to welcome well-behaved, guide and hearing dogs to the Village.  The majority of our stores are ‘dog-friendly’ and our Village Guide leaflets and online map indicate the stores that are happy to welcome dogs into their shops.

All our restaurants, coffee shops, cafes and kiosks have outside seating which are ideal to enjoy a snack or meal with your four-legged companions.

Lost Property

For any lost property enquiries, please contact a member of the Security Team at Clarks Village on 01458 840 064.

If you come across lost property while visiting Clarks Village please hand it to the nearest store or take it to the Security Team (above M&S). Thank you.

Late Night Shopping

Clarks Village is open for late night shopping every Thursday ‘til 8pm. Please check our opening hours page for Seasonal Opening Hours, Restaurant opening times & Sunday Trading Law information.

Tourist Information Centre

Please note the TIC office is open from 10am to 5pm daily.

For assistance during your visit or information about the surrounding area and other attractions in Somerset, the Tourist Information Centre is located in the centre of the village. Alternatively, telephone 01458 447384 or email info@streettic.co.uk.

Coach Driver / Group Visitor Rewards

If you tell us in advance, we offer coach driver and coach party rewards for visiting Clarks Village.

If you are planning to bring a group of more than 15 people please click here for our coach driver and group rewards.

Free Wifi

If you want to let your friends and family know what great savings you’ve made or Instagram your latest purchase, our FREE WiFi service will be ideal.

Select ‘_Clarks Village Free WiFi’ within the WiFi settings on your smartphone or tablet and follow the instructions to log on.

Your personal data will be processed in accordance with our Privacy Policy.  Our free WiFi is subject to availability and ‘reasonable usage’.

Cash Machines

Cash machines are situated within Clarks Village, located behind the Fiorelli store. There is no charge for this service.

Conveniences

There are four convenience blocks within the Village.  They are situated at the major entrances; The Grange, The Cornish Bakery (Farm Road), Next Clearance and at the Children’s Play Park (Museum/Clarks HQ/High Street entrance).

Amazon Lockers

We have a set of Amazon Lockers available, located near the Next Outlet (at Northside Car Park).

Shopmobility

Wheelchairs and powered scooters are available to hire from the Tourist Information Centre. The mobility equipment is easy to use and full instructions will be  provided.

Opening Times:
Every Day 10.00am – 5.00pm.
Telephone Booking Line: 01458  840064

Using the Service
To use the service you must be a member, so the first time you use us you will need to take a few minutes to complete a simple four step process:

1. Fill in membership form.
2. Provide two forms of identification which will need to show your address e.g. driving licence, utility bill, bank statement or a letter from a company/service provider.
3. Complete a safety check on the equipment; training and advice will be provided.
4. Sign the Terms and Conditions.

Hire Charges
We are pleased to provide this service free of charge and only request a £10 refundable deposit.

Please ensure you pre-register for Shopmobility before you visit; click here.

 

Children's Play Park

Our brand new adventure play park – King Arthur’s Forest opened on 1 March 2017.  The play area is suitable for children aged 2 – 14 and includes slides, tree-house towers, bridges, rockers, swings and so much more.

Children must be supervised at all times as there are climbing walls, nets and high-level look-out posts.

click here to see more details.